SHIPPING AND DELIVERY

Delivery within Australia

We deliver all our orders via Australia Post Service. When you shop for $50.00 or more on our site we will deliver your order for FREE. When you order for less than $50.00, we will post your purchase as per the standard Australia Post charges mentioned in the checkout. Normally we shall dispatch your order within 2 working days of the acceptance of your order. The delivery to you is subject to Australia Post standard post times.

International Delivery

When you place your order at checkout and have entered the international delivery address your final shipping cost will be displayed. Proceed through checkout as usual. Once your order has been placed it will ship within 1 to 2 business days. Please note that we only provide PayPal as a payment method for international orders.

For international customers, the prices quoted do not include your local sales taxes or import duties, which may be charged to your purchase upon entry to your country. We are not responsible for any costs imposed when your parcel is delivered, nor any delays in transit. Riverwoods Australia will not accept parcels back for a refund where the customer has chosen to reject customs charges, as these are the responsibility of the customer. Please contact your local customs office if you require further information

Shipping and Delivery Policy

Riverwoods Australia is not responsible for parcels that are lost or delayed in transit due to the fault of Australia Post. We will trace your parcel on your behalf and work with you to provide as much information as we can if you decide to lodge an investigation with Australia Post.

Riverwoods Australia is not liable for any costs associated with parcels being returned to sender due to being unclaimed or not delivered, or where a customer has incorrectly entered the address during checkout. Riverwoods Australia is not responsible for any parcels that are damaged, lost, stolen or delayed during transit.

All of our standard conditions for returns and exchanges apply for international orders